Customer Experience Starts in the Drive: How DealerFLEX Helps You Improve CSI Scores In today’s competitive automotive market, Customer Satisfaction Index (CSI) scores are more important than ever. A dealership’s CSI score directly impacts manufacturer incentives,...

The automotive industry is evolving rapidly, and Fixed Operations Directors and Service Managers are facing increasing pressure to improve efficiency, reduce costs, and enhance the customer experience—all while managing ongoing staffing challenges. Traditional...

Hiring the right people is critical to the success of your dealership’s service department. A great hire can enhance efficiency, boost customer satisfaction, and drive revenue—but a bad hire? That can be a costly mistake. From wasted payroll expenses to increased...