Blog

In the fast-paced world of automotive service, stability matters. Yet for many dealerships, high turnover in hourly service roles—valets, porters, greeters, and shuttle drivers—is a constant, costly challenge. It’s easy to chalk...

If there’s one constant in Fixed Ops, it’s change. From seasonal swings and weather disruptions to manufacturer recalls and shifting consumer habits, your service drive demand can fluctuate daily, weekly, and monthly. But while demand changes, traditional staffing...

Customer Experience Starts in the Drive: How DealerFLEX Helps You Improve CSI Scores In today’s competitive automotive market, Customer Satisfaction Index (CSI) scores are more important than ever. A dealership’s CSI score directly impacts manufacturer incentives,...

The automotive industry is evolving rapidly, and Fixed Operations Directors and Service Managers are facing increasing pressure to improve efficiency, reduce costs, and enhance the customer experience—all while managing ongoing staffing challenges. Traditional...

Hiring the right people is critical to the success of your dealership’s service department. A great hire can enhance efficiency, boost customer satisfaction, and drive revenue—but a bad hire? That can be a costly mistake. From wasted payroll expenses to increased...

Discover the DealerFLEX Difference See how DealerFLEX transforms dealership operations with innovative solutions that optimize efficiency, reduce costs, and elevate customer satisfaction. Our proven expertise in workforce management and service department support...

As the new year unfolds, there’s no better time to evaluate how your dealership can optimize operations, reduce costs, and deliver an exceptional customer experience. If you’ve been considering making a change to improve your service department’s efficiency and...

When it comes to managing your dealership, providing customers with clean, pristine vehicles is not just a bonus – it’s a necessity. The presentation of your inventory reflects directly on your dealership’s reputation and can significantly influence purchasing...