If there’s one constant in Fixed Ops, it’s change. From seasonal swings and weather disruptions to manufacturer recalls and shifting consumer habits, your service drive demand can fluctuate daily, weekly, and monthly. But while demand changes, traditional staffing...

Customer Experience Starts in the Drive: How DealerFLEX Helps You Improve CSI Scores In today’s competitive automotive market, Customer Satisfaction Index (CSI) scores are more important than ever. A dealership’s CSI score directly impacts manufacturer incentives,...

The automotive industry is evolving rapidly, and Fixed Operations Directors and Service Managers are facing increasing pressure to improve efficiency, reduce costs, and enhance the customer experience—all while managing ongoing staffing challenges. Traditional...