Service is at the core of what DealerFLEX stands for and there is no better way to show our commitment than to improve client CSI scores. Excellent service leads to increased customer loyalty, retention, and market reputation. Below we outline a few ways that DealerFLEX can make a big impact on your CSI score.

Strategic Recruitment & Staffing

For over ten years we have exclusively recruited management and front-line employees for the automotive industry. Being fully staffed is critical to meeting unit sales and fixed operations goals and our expertise in hiring, training, and onboarding improves the quality and quantity of candidates. Your team can spend more time focusing on technician, sales associate, and service advisor roles and activities that generate more revenue. Our On-site Manager will ensure that you have qualified and professional valets, porters, wash attendants, and greeters creating a consistent customer experience.

Think Service Training

Every DealerFLEX employee completes our comprehensive Think Service training program. We emphasize anticipating a customer’s needs and going above and beyond to create a positive customer experience. Associates are cross-trained to work directly with your service advisors, technicians, and sales staff. Our customer-centric approach can be found on the service drive and all departments we touch, including wash and detail.

Technology That Works

Our proprietary technology is designed specifically to help streamline communication and create efficient workflows. The Workforce Portal is a labor management system designed to give you complete insight to your staffing levels, department-based costing, and budget management. The Dispatch App keeps the workforce moving efficiently throughout the day and can solve many workflow and communication issues. When internal communication is strong, it filters down externally throughout the sales and service process, reducing misunderstandings and building trust.

DealerFLEX is the complete dealer solution and a strategic partner in your pursuit of higher CSI scores. Contact us today to find out how we can support you in every step of the customer’s lifecycle.