Hiring the right people is critical to the success of your dealership’s service department. A great hire can enhance efficiency, boost customer satisfaction, and drive revenue—but a bad hire? That can be a costly mistake. From wasted payroll expenses to increased turnover, poor customer experiences, and even potential liability risks, the true cost of a bad hire extends far beyond their hourly wage.

Staffing challenges are an ongoing concern on your fixed ops team. Finding and retaining reliable, skilled team members for hourly service roles can feel like a never-ending cycle of hiring, training, and replacing employees who just don’t work out. Instead of draining valuable time and resources on hiring, why not eliminate the guesswork and partner with a managed service provider like DealerFLEX?

The Hidden Costs of a Bad Hire
A bad hire doesn’t just impact your bottom line—it affects your entire service department’s performance. Consider these costs:

• • Increased Turnover & Recruiting Expenses: Replacing an employee can cost thousands of dollars in job postings, interviews, onboarding, and training. The more frequently this happens, the higher the costs.
  • Lost Productivity: A poor performer slows down service times, disrupts workflow, and places additional strain on your experienced team members.
  • Customer Dissatisfaction: A single negative experience caused by an untrained or unreliable employee can lead to poor CSI scores, negative online reviews, and lost revenue from customers who don’t return.
  • Liability Risks: Untrained or careless employees can contribute to safety incidents, vehicle damage, and compliance issues, creating costly legal and insurance challenges.

How DealerFLEX Solves the Problem
Rather than continuously rolling the dice with new hires, DealerFLEX provides a fully managed workforce solution designed to keep your service department running smoothly. Here’s how we help:

• • Recruiting & Training: We handle the hiring process from start to finish, ensuring that only qualified, dependable professionals join your team.
  • Workforce Flexibility: Our managed service model allows you to scale staffing levels based on demand, eliminating overstaffing and unnecessary payroll costs.
  • Operational Expertise: Our team members are trained in best practices for efficiency, customer service, and safety—reducing costly mistakes and liability concerns.
  • Cost Control & Predictability: With a fixed, transparent service agreement, you gain cost predictability and avoid the expensive cycle of turnover and overtime.

 Stop Wasting Time and Money on Bad Hires
If staffing challenges are holding your dealership back, it’s time to rethink your approach. DealerFLEX helps you eliminate hiring headaches, improve efficiency, and enhance the customer experience—all while keeping costs under control.

Ready to make a change? Contact DealerFLEX today to learn how our managed workforce solutions can transform your service department.