Our on-site managers share safety and service tips with their teams each morning to help reinforce best practices and improve performance. With that practice in mind, we are sharing a few quick and easy solutions for success on the drive.
Always Think Safety First
As the first and most important Core Value at DealerFLEX, “Safety First” is echoed throughout the organization. We view the safety of our employees, customers, and vehicles as a team effort. It is important to remind drivers to always be aware of their surroundings, obey the rules of the road, and communicate any potential hazards with their manager. View safety training as an ongoing process that can always be improved.
A Smile Can Go A Long Way
As a service-minded organization, we continuously seek ways to create positive impressions. We believe that customer service should be held second only to safety. There are many easy ways to anticipate the customer’s needs and deliver unmatched service. These include: greeting customers with a warm welcome, opening doors, offering assistance, keeping areas clean, and wearing name tags as part of the uniform.
Organize Your Workspace
The valet stand is the hub of the drive and is key to providing exemplary service and a positive first impression for your guests. It is important to make sure that it is neatly organized, clean, and set up properly. Create a daily checklist to store enough supplies and keep equipment charged for each shift.
Staff Up
We know firsthand the considerable amount of time required to hire, train, and manage the hourly workforce to support the level of service needed. This can be a drain on your managers as they handle a revolving door of employees along with scheduling, call-outs, overtime, and HR issues that arise. Retaining trained professionals on your drive leads to increased CSI scores and frees up your sales and service team to focus on revenue-generating activities.
Effective Communication
Communication is key to providing the best experience for customers. Ensure you have processes in place to keep your service drive running efficiently. When it comes to vehicle pick-ups, wash activity, and coordinating vehicle deliveries it’s vital that your operations team communicates effectively to provide the best service to your guests.
Being fully staffed is critical to meeting unit sales and fixed operations goals. For over ten years DealerFLEX has exclusively recruited talent for the automotive industry. Take advantage of our Service Drive management expertise and contact us today to learn more.
